Shipping and Return Policy
We ship to most countries and we generally use USPS, UPS, and on occasion, FedEx. We will always strive to provide our customers the best shipping rate based on size, weight, and destination. All shipping options will be available at checkout. Please choose the appropriate shipping speed and courier for your location.
Be aware that all shipments that are imported into ANY country outside the US may be subject to taxes (e.g. VAT), custom duties, and fees by the destination country. The duty rate varies depending on the type of product and the country where it was manufactured. We have absolutely no control over these charges as we are not informed of these fees prior to shipping and we cannot predict what they may be. Customers are responsible for settling all charges in accordance with their countries' laws prior to or upon delivery.
Orders from the European Union will not have VAT charged through this website, so VAT will be due upon delivery; please contact me before purchase if you wish to buy on a site where VAT will be charged at the time of your order.
I am currently unable to ship to Germany, France, and Greece due to packaging laws; I apologize for the inconvenience.
We strive to process our orders within very short timeframes and we do our best to ship within 1-2 business days, even during busy sales or holiday periods. The time it takes your package to get to you depends on the shipping method you choose at checkout and the destination of your package. If you reside in the US, most packages shipped with USPS First Class Mail will arrive in 3-5 business days, and most packages shipped with USPS Priority Mail will arrive in 2-3 business days. These are general delivery estimates for domestic orders; we do not guarantee delivery dates as there are many factors that can delay a delivery that are not within our control.
Maker's Minerals ships all orders with tracking, including to locations outside of the United States. Our customers can follow their order using the tracking number that we always provide via email.
Most of the time, our packages arrive on time without delays, but on some occasions, a package can get lost in the mail or arrive later than expected. Please note that the package must be more than 15 days late prior to filing a claim with most shipping companies. If your package has been delayed and you do not have the package when expected, please contact us and we will try to get as much information as possible.
Be aware that we are not responsible for errors made by the shipping carrier such as delays, additional fees and taxes, or packages being stolen off your doorstep or mailbox. If you suspect a mail theft issue in your neighborhood, please arrange to pick your package up at the courier’s location.
Makers Mineral's may include signature confirmation on larger orders, including international orders where tracking is less than optimal. If we notify you that your package will need signature confirmation, please make arrangements to sign for your package.
RETURNS & EXCHANGES POLICY
If you wish to return or exchange any product in your order, please send them back to us within 30 days of the delivery date. Please email us at email@example.com to request a return/exchange. In addition, please include your order number along with a brief description of the nature of the exchange/return. We will then provide you with our return mail address.
We accept returns for any reason as long as the returned product is in its original condition.
Shipping fees that are incurred to send the product back to us are the responsibility of the customer. Once the item is received, we will submit a refund for the cost of the order minus the original shipping fees. For exchanges, the exchanged items will ship to the customer at no extra cost.
We aim to refund you as quickly as possible. Most refunds are processed within 3-5 days of return, but can vary depending on the payment processor. All refunds are completed using the same payment method used on the original transaction.